Problem Gambling Training
This short-format eLearning course was developed for frontline employees working at establishments with gaming terminals—such as gas stations, restaurants, and convenience stores. The goal was clear: equip staff with the practical knowledge and soft skills needed to recognize signs of problem gambling, engage customers with sensitivity, and offer appropriate resources, all while maintaining professional boundaries.
Design Challenge
Our learner profile was unique: limited time, limited interest, and a fast-paced work environment. These weren’t learners taking a course out of curiosity or career development—they were busy employees who needed just enough information to take the right action, at the right time, with confidence and empathy.
This meant traditional training formats were off the table. No long lectures. No dense theory. Instead, we had to meet learners where they were: needing fast, engaging, and immediately useful instruction.